C2G has created this privacy statement to demonstrate our firm commitment to privacy. We respect your privacy, and understand the concern you, our customers, may have about how your information is used. We value your trust, and take great care in responsibly handling and protecting your data. The following discloses our information gathering and dissemination practices for this website: www.c2g.com. By visiting this website, you accept the practices described in this Privacy Statement.
For the purpose of the Data Protection Act 1988 the data controller of www.c2g.com is operated in the UK by Lastar Limited (referred to in this Privacy Statement as "C2G").
C2G is the sole owner of the information collected on this website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. The information that customers share enables us to provide a more valuable shopping experience through personalization and performance monitoring. C2G collects information from our users at several different points on our website.
Sometimes, we obtain customer information from third-party providers to identify potential customers that we may contact via direct mail or email. We knowingly only contact people who have requested third-party marketing communications.
Other non-personal information we collect regards your interactions with our website. Examples of this data include internet protocol (IP) address that connects your computer to the internet, computer and connection information including browser type and version, browser plug-in types and versions, operating systems, and the referral Uniform Resource Locator (URL) clickstream data to our website. This non-personal information is used internally in aggregate form to analyze trends, administer the site, track general user navigation patterns, and gather broad demographic information for marketing usage.
Information we collect online may be used to provide you access to certain parts of the website, to enable you to purchase products from our site, to allow us to fulfill any orders or supply any information you have requested, to collect payment from you as appropriate, to contact you regarding any financial transactions or information requests, to customize your personal online shopping experience, to analyze our performance so we can improve our service level, and to produce aggregate data (that does not include personally identifiable information) for analysis.
We partner with third-party service providers who perform work on our behalf, and share personal information only as necessary for the third party to provide contracted services. These providers may only use the data we provide them to do what is required to assist us. Our third-party service providers include: outside shipping companies (UPS, FedEx and Royal Mail) to deliver orders, a credit/debit card processing company (Payment Tech) to bill users for goods and services, an e-mail delivery provider to send promotional and transactional e-mails (MailChimp), and various printing, mailing, and/or marketing service providers.
These companies are not allowed to use personally identifiable information except for the purpose of providing these services, and do not retain, share, store or use personally identifiable information for any secondary purposes. We will not knowingly sell or rent your personal information to anyone without your express permission with the exception that we reserve the right to disclose your personal information to third parties:
For the website to properly fulfill its obligation to our customers, it may be necessary for us to supplement the information we receive with data from third-party sources. For example, to determine if a customer qualifies for one of our credit cards, we may use the customer's name and social security number to request a credit report. Once we determine a customer's creditworthiness, this document is destroyed.
You always have the choice to not disclose personal information although it may be required to purchase items or fully utilize some sections of the website. You can access your online information anytime to view and/or modify this data by accessing your account. You must have your username and password available to access your account. If you forget your password, reset it so that you can login. If you forget both your username and password, please call customer service at 0800 328 2916 or UKsales@c2g.com for this information.
To remove your name from our email list, unsubscribe using our web form, select the Unsubscribe link located in any promotional email, or email us at UKsales@c2g.com. Per current law, your request will be honored within 10 business days.
To remove your name from our marketing list and to no longer receive direct mail, modify your communication preferences. Please make sure to include as complete a list as possible of all past and current email addresses, mailing addresses, and telephone numbers to help us efficiently process your request. Due to time delays in receiving your request or incorrect/incomplete information, you may still receive direct mail after your request for us to stop. If this occurs, please contact us directly.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, the information is protected both online and offline.
Our site has obtained a digital certificate, and has been identified as a "Secure Site" by Verisign®, a leader in computer network security. When our registration/order form asks users to enter sensitive information (such as your credit/debit card number), we encrypt that data and protect the transmission of that information by using the most advanced form of Secure Sockets Layer (SSL) software: 128-bit encryption by VeriSign.
You can confirm the security of your data when you enter the secure part of a website (any part of a website which can display any personal information). For older browsers such as Internet Explorer version 6, you should see the lock icon at the bottom of the browser become locked (vs. unlocked or open when you are visiting a non-secure page). For newer browsers the URL address bar or the bottom right corner should show a golden lock, and the URL address should be highlighted in green. If the URL address is highlighted in red and/or shows a certificate error message in the address bar or in a popup window, the security for that page may be compromised. To learn more about SSL, visit Symantec.
For further security, we're proud to display McAfee® Hacker Safe® certification which authenticates a daily test to ensure C2G.com passes their rigorous security scan. This is the most comprehensive web security certification service available, and research confirms that sites remotely scanned in this manner, can prevent over 99% of hacker crime.
Besides using SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All user information, not just the sensitive data mentioned above, is restricted in our offices. We operate in a secured, locked facility that requires all employees to scan in and wear valid ID badges. We limit access to personal information so that it is only used by authorized individuals for the appropriate reasons. Security cameras plus an alarm system throughout the building restrict access to the public. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screensavers when they leave their desk. When they return, they must reenter their password to regain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, all C2G.com web and database servers which store personal information are located and maintained in a secure, locked location; only employees with appropriate security clearance can access this restricted area. Database access is closely monitored and protected from the outside. If you have any questions about the security at our website, you can send an email to firstname.lastname@example.org.
C2G.com does not sell products for children to buy. If you are under the age of 18, please use this website only with the direct supervision of a parent or guardian. Per the Children's Online Privacy Protection Act (COPPA), we do not knowingly or intentionally collect personal information online from children under the age of 13. C2G.com is committed to protecting the privacy of children.
A cookie is a small alphanumeric file that is transferred and then stored on the user's computer hard drive via your web browser. The data stored in the cookie will be linked to the personal information you may provide while visiting our website. The cookie enables our website to simply remember the interests of our users and to recognize a customer so that the website can customize content to enhance and personalize the online experience. For example, by setting a cookie on our site, the user does not have to login a password more than once, thereby saving time while on our site. You may choose to reject the cookie via your browser's settings; however, you will be limited in the functionality of some areas of the website and will not be able to register or place an order.
This website contains links to other sites. Please be aware that we (C2G) are not responsible for the privacy practices of such other sites, and that this privacy statement does not cover the usage of cookies by our third-party service providers. This privacy statement applies solely to information collected by this website. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
From time to time, we may change our privacy statement. We will maintain the most current version of our privacy statement online here. If we decide to change our privacy statement, we will post those changes on our homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy statement under which the information was collected.
If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, please contact us at:
Effective Date: Jan 26, 2016