COVID-19 Response 
& System Restoration

We appreciate your patience during this trying time.

Frequently Asked Questions: COVID-19

Q: What precautions is C2G taking to avoid the spread of COVID-19?

A: We are meeting or exceeding the highest standards recommended by the CDC and government authorities, to ensure the welfare of our customers and employees.

At this time, all employees who are able have been instructed to work from home and collaborate virtually until further notice. Enhanced cleaning protocols and distancing requirements have been implemented in our facility for the protection of employees remaining on site. These measures are intended to help reduce the spread of this outbreak, allowing for a swifter recovery and, most importantly, saving lives.


Q: What precautions is C2G taking to ensure cleanliness of facilities and packaged products?

A: In addition to the aforementioned CDC standards implemented at our facility, our teams are diligently deep cleaning daily and wearing appropriate personal protective equipment (PPE) when needed.

That said, there are some additional measures that recipients can and should be taking to further mitigate any risk of exposure. NOTE: This recommendation is not solely for our products but good precautionary practice for handling any goods shipped and received.

  • Wear protective equipment such as gloves.
  • Discard all packaging.
  • Do not touch your face.
  • Wash your hands after handling.

Additionally, beginning the week of April 20th, the C2G warehouse will move to an adjusted shipping schedule as an added safety precaution. We will attempt to ship orders placed by 4pm ET, Monday through Friday.


Q: What is C2G doing to mitigate COVID-19's impact on the supply chain?

A: We are currently taking the following measures to mitigate any disruption to our services:

  • Working with our factories to maintain normal production capacity.
  • Placing advanced orders for long lead time parts and components to reduce the risk of supply disruptions.
  • Using air freight to expedite shipment of products to reduce the risk of local inventory issues.
  • Offering substitute products, where applicable, to offset product shortages.
  • Working closely with our factories and key suppliers to anticipate and work around potential logistics issues, including capacity shortages.

Q: What do I do if I have more questions, need technical support and/or need to return something?

A: Team members across C2G are ready and available to support you. They will be proactive in communicating, but, as always, please reach out to your Account Manager or contact us.


Q: How can I remain updated on the latest communication?

A: We will provide regular communication directly via our website, or through our customer care and sales organization, to keep you notified of any changes as this situation evolves.

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Memo: C2G Systems — Fully Restored

Dear Valued Partner,

We are pleased to share that the C2G network, systems and websites have been restored to full functionality. C2G phone systems, emails and website chat functions have also returned to normal service. Our team of dedicated sales, customer care and operations specialists are ready to serve your AV, PC and IT connectivity needs.

As previously communicated, C2G will continue to follow a 4-day weekly shipping schedule with product shipments processed Monday to Thursday weekly. This shift to our shipping schedule was implemented in April as part of our broader efforts to maintain the health and safety of our operations staff during the COVID-19 pandemic. We will evaluate this policy weekly and will return to normal shipping schedules as local conditions and government directives permit.

We understand that our IT systems outage impacted our partners and our ability to service your connectivity needs. We do apologize and appreciate your patience during our outage and restoration period and are excited to get back to normal business operations! As we all navigate the COVID-19 changing environment, we will continue to update www.c2g.com/contact/covid-19 as well as www.legrandav.com/outage frequently to ensure you get the most up-to-date information.

Sincerely,

Signed by Gary Hess

Gary Hess
Vice President & General Manager — C2G